Effect of IT-enabled Supply Chain Process Integration on Firm's Operational Performance

The past literature on information systems and supply chain management has broadly argued on how information systems could impact indirectly a firm’s performance, specifically in terms of process integrations with suppliers and customers. The tendency to deliberate on external process integration has altered the firm’s focus from internal process integration which used to be considered as one of most important conditions initially for the firm’s operational performance. Hence, drawing on the theory of swift, even flow; the resource-based view, and the relational view, this study aims to find out if enterprise systems integration impacts a firm’s operational performance through both internal and external process integrations.